Terms & Conditions
Welcome to www.jadesignadvertising.com, the official e-commerce website of Jade Sign Advertising Requisites Trading LLC (“Jade Sign”, “we”, “us” or “our”).
By accessing, registering on, or purchasing products through our website, you agree to be bound by these Terms & Conditions. These Terms & Conditions apply to all orders and purchases made through our website and any other online services provided by Jade Sign.
We reserve the right to amend, update, or modify these Terms & Conditions whenever necessary. Any changes will become effective once they are published on our website. Customers are advised to review this page periodically for the latest version.
Any transaction, dispute, claim, or matter arising from or relating to this website or purchases made through it shall be governed by the applicable laws of the United Arab Emirates.
Our Privacy Policy explains how we collect, use, store, and protect personal and business information provided by customers when using our website and services.
By using our website, you acknowledge that your information may be processed for purposes including account management, order processing, payment processing, delivery, customer service, communication, and improving your shopping experience.
For the purpose of these Terms & Conditions:
- “Company”, “Jade Sign”, “we”, “us” or “our” means Jade Sign Advertising Requisites Trading LLC, including its e-commerce website www.jadesignadvertising.com.
- “Buyer”, “Customer” or “you” means any individual, company, organization, business, or other entity purchasing or intending to purchase products from Jade Sign.
- “Goods” or “Products” means the advertising materials, promotional products, display products, exhibition and event products, accessories, and other products offered for sale through our website.
- “Order” means a request submitted by a customer to purchase one or more products through our website.
“Website” means www.jadesignadvertising.com and any associated online pages or services operated by Jade Sign.
When you register or place an order through our website, we may collect information including your name, company name, mobile number, telephone number, email address, delivery address, billing information, and other information required to process your order.
Customers are responsible for ensuring that all information provided to Jade Sign is accurate, complete, and up to date.
The information provided may be used for:
- Creating and managing your customer account.
- Processing and confirming orders.
- Arranging deliveries.
- Processing payments.
- Contacting you regarding your order.
- Providing customer and after-sales support.
- Communicating relevant product information, offers, and services.
Failure to provide certain required information may prevent us from processing an order or providing particular website features.
Customers may be required to register for an account to access certain features or place orders through the website.
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.
You must notify Jade Sign promptly if you believe that your account details have been accessed or used without authorization.
Jade Sign reserves the right to suspend or terminate an account where there is reasonable evidence of fraudulent activity, misuse, unauthorized access, or violation of these Terms & Conditions.
We make reasonable efforts to ensure that the information displayed on our website is accurate and current.
However, product descriptions, specifications, dimensions, images, availability, prices, and other information may be updated or changed without prior notice.
Product images displayed on the website are intended for general representation. Actual products may vary slightly in colour, appearance, finish, dimensions, or other characteristics due to manufacturing tolerances, screen settings, lighting, photography, material batches, or other factors.
All content available on www.jadesignadvertising.com, including product descriptions, images, graphics, logos, text, specifications, and other materials, is provided for informational and commercial purposes.
Jade Sign reserves the right to modify, discontinue, add, or remove products, services, website features, pricing, specifications, or other website content at any time without prior notice.
The availability of a product on the website does not necessarily guarantee that the product will remain available at the time an order is placed or processed.
To place an order through our online store:
- Register for an account or sign in to your existing account.
- Browse the available products.
- Select the required product and quantity.
- Add the product to your shopping cart.
- Review your selected products, quantities, prices, and delivery details.
- Proceed to checkout.
- Enter or confirm the required billing and delivery information.
- Select the available payment method.
- Complete the payment process where applicable.
- Once the order is successfully submitted and payment is confirmed, an order confirmation and/or order reference will be generated.
If a product is unavailable, customers may contact Jade Sign through the available enquiry or communication channels to check availability or suitable alternatives.
Submitting an order does not automatically guarantee acceptance of the order. An order will be considered accepted by Jade Sign once it has been confirmed by us.
If you need to amend or cancel an order, please contact Jade Sign as soon as possible.
Order amendments or cancellations may not be possible once an order has been processed, dispatched, customized, printed, prepared, or otherwise committed for fulfillment.
For customized, printed, personalized, or specially ordered products, cancellation or amendment may be subject to additional conditions and charges depending on the stage of production or processing.
Jade Sign reserves the right to determine whether an order amendment or cancellation can be accepted.
Prices displayed on www.jadesignadvertising.com are subject to change without prior notice.
Unless otherwise stated, the applicable VAT and/or other charges will be shown during the checkout process or communicated in the quotation/order confirmation, as applicable.
Online prices may differ from prices offered through quotations, promotional campaigns, bulk purchases, or other sales channels.
Jade Sign reserves the right to correct any pricing, typographical, technical, or product information errors appearing on the website.
If an order has been placed using an incorrect price due to an obvious website or system error, Jade Sign may contact the customer to confirm whether they wish to proceed at the correct price or cancel the affected order.
If Jade Sign is unable to fulfill an order, we may offer an alternative product or refund any payment received for the affected product, as applicable.
We make reasonable efforts to provide accurate product descriptions, specifications, dimensions, images, and other information.
However:
- Product images are for illustrative purposes and may not exactly represent the actual product.
- Dimensions are approximate unless specifically stated otherwise.
- Minor variations in dimensions, colour, material, finish, and appearance may occur.
- Product specifications may change due to manufacturer or supplier updates.
- Customers are responsible for reviewing product specifications before placing an order where specific requirements are important.
If you require confirmation of a particular specification, material, dimension, colour, or technical requirement before purchasing, please contact our sales team before placing the order.
Jade Sign supplies various advertising, display, promotional, exhibition, event, and printing-related products and materials.
Minor variations may occur between different batches of materials or products.
For printed products, colours displayed on a computer, mobile phone, or other screen may differ from the final printed output due to differences in screen settings, colour profiles, printing technology, substrates, inks, lighting, and other factors.
Where colour matching is critical, customers should contact Jade Sign before placing an order to discuss the required colour specifications and available options.
All products are subject to availability.
Although we make reasonable efforts to maintain sufficient stock, certain products may become unavailable due to demand, supplier availability, stock discrepancies, discontinued products, or other circumstances.
If we are unable to fulfill an order due to stock unavailability, Jade Sign may:
- Offer a suitable alternative product;
- Provide an estimated replenishment date; or
- Cancel the affected product and refund any payment received, where applicable.
Payment must be made using the payment method available and accepted by Jade Sign at the time of purchase.
For online purchases, products may only be released for dispatch once the required payment has been successfully received and verified.
Payment transactions may be subject to authorization and verification by the relevant payment service provider or card issuer.
If a payment is declined, reversed, disputed, or otherwise not successfully completed, Jade Sign may delay, suspend, or cancel the order until the payment issue is resolved.
Credit facilities may be available to approved business customers subject to Jade Sign’s internal credit approval and agreed payment terms.
Credit facilities are not automatically available to every customer or for every online order.
Jade Sign reserves the right to approve, modify, suspend, reduce, or withdraw credit facilities in accordance with applicable agreements and payment history.
Outstanding amounts must be settled according to the agreed credit terms.
Failure to make payments when due may result in the suspension or cancellation of further deliveries, orders, or credit facilities.
Jade Sign provides delivery services within the UAE, subject to product availability, delivery location, order size, and applicable delivery conditions.
Delivery may be carried out using Jade Sign’s own delivery vehicles or through third-party delivery partners.
Delivery charges, where applicable, will be communicated during checkout, quotation, order confirmation, or through our sales team.
Delivery times are estimates and may vary depending on:
- Product availability;
- Order quantity;
- Delivery location;
- Traffic and road conditions;
- Weather conditions;
- Public holidays;
- Courier or transport availability;
- Customer availability;
- Other circumstances beyond our reasonable control.
An estimated delivery time does not constitute a guaranteed delivery deadline unless specifically confirmed by Jade Sign in writing.
Customers are responsible for providing an accurate and accessible delivery address.
The customer must ensure that suitable access and unloading facilities are available at the delivery location.
Unless otherwise agreed in writing, standard delivery is generally limited to the accessible delivery point or ground-level location.
Customers may be responsible for arranging suitable manpower, equipment, elevators, loading/unloading facilities, or other assistance required for deliveries involving upper floors, basements, restricted access areas, or difficult unloading conditions.
Additional charges may apply where special delivery arrangements are requested.
Customers or their authorized representatives should inspect the delivered products at the time of delivery where reasonably possible.
A delivery may be considered completed once the customer or an authorized representative accepts the goods and signs the delivery documentation or otherwise confirms receipt.
If there is visible damage, shortage, or an obvious discrepancy at the time of delivery, the customer should notify Jade Sign immediately and, where possible, record the issue on the delivery documentation and provide supporting photographs.
International orders, where accepted by Jade Sign, may be subject to separate shipping, customs, duties, taxes, documentation, and other charges.
Unless otherwise agreed in writing, international customers may be responsible for applicable freight costs, customs duties, import taxes, clearance charges, and other destination-country costs.
International orders will be processed subject to product availability and successful payment confirmation.
Returns and refunds are subject to the nature of the product and the circumstances of the return.
Customers should contact Jade Sign as soon as possible if they receive a product that is damaged, defective, incorrect, or materially different from the product ordered.
Products may be required to be returned for inspection before a replacement or refund is approved.
Customized, printed, personalized, specially ordered, used, damaged through customer handling, or otherwise non-standard products may not be eligible for return or refund unless the issue is attributable to Jade Sign or otherwise agreed in writing.
Clearance, discontinued, obsolete, or specially ordered products may also be subject to specific return restrictions.
Any approved refund will generally be processed through the original payment method where possible, or another method agreed by Jade Sign.
If a product is confirmed to be faulty, damaged, or incorrectly supplied due to an issue attributable to Jade Sign, we may, at our discretion and subject to applicable law:
- Replace the product;
- Repair the product where appropriate;
- Provide a suitable alternative; or
- Issue a refund.
Customers must provide reasonable details and supporting evidence, including photographs or videos where requested, to allow Jade Sign to assess the claim.
Products may need to be returned for inspection before a claim is approved.
Damage caused after delivery due to improper handling, storage, installation, use, transportation, modification, or other customer-related circumstances may not qualify for a return or replacement.
Where a product is supplied with a manufacturer’s warranty or guarantee, the warranty will be subject to the applicable manufacturer’s terms and conditions.
Warranty coverage may vary between products.
Customers should contact Jade Sign if they require information regarding the warranty applicable to a particular product.
Unless specifically stated otherwise, Jade Sign does not provide an additional warranty beyond the warranty expressly offered with the relevant product.
Information provided on our website is intended to assist customers in selecting and purchasing products.
Customers are responsible for determining whether a product is suitable for their intended application, environment, installation method, usage, or project requirements.
To the extent permitted by applicable law, Jade Sign shall not be responsible for losses resulting from improper selection, application, installation, handling, storage, modification, or use of products contrary to product instructions or recommendations.
Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable UAE law.
You must not use the website:
- For any unlawful or fraudulent purpose;
- To violate applicable laws or regulations;
- To interfere with the operation or security of the website;
- To attempt unauthorized access to accounts, systems, or data;
- To upload malicious software or harmful content;
- To misuse another person’s account or information;
- To copy, reproduce, distribute, or exploit website content without authorization.
Jade Sign reserves the right to restrict or terminate access where misuse or prohibited activity is identified.
All content on www.jadesignadvertising.com, including but not limited to text, product descriptions, photographs, graphics, logos, artwork, designs, videos, layouts, and other materials, is owned by or licensed to Jade Sign or its respective content owners and is protected by applicable intellectual property and copyright laws.
You may not reproduce, copy, modify, distribute, publish, transmit, sell, or commercially exploit website content without prior written permission from Jade Sign or the relevant rights holder.
All third-party trademarks, brand names, and logos displayed on the website remain the property of their respective owners.
Jade Sign makes reasonable efforts to maintain the availability and security of its website.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
Website functionality may occasionally be interrupted due to maintenance, technical issues, system failures, internet connectivity, security incidents, or circumstances beyond our reasonable control.
Jade Sign shall not be responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
- Natural disasters;
- Fire;
- Flood;
- War;
- Government actions or restrictions;
- Changes in laws or regulations;
- Strikes or labour disruptions;
- Accidents;
- Transportation disruptions;
- Supplier or manufacturer failures;
- Power or telecommunications failures;
- Epidemics or other major disruptions; or
- Other circumstances beyond our reasonable control.
Where reasonably possible, Jade Sign will inform affected customers of significant delays or disruptions.
By registering on our website or providing your contact information, you may receive communications from Jade Sign relating to products, services, offers, promotions, new products, and company updates, subject to applicable laws and your communication preferences.
Customers may request to stop receiving promotional communications at any time through the available unsubscribe or communication-preference options.
Transactional communications, including order confirmations, invoices, delivery updates, and other necessary service communications, may continue where required to fulfill an order or provide our services.
Products that are customized, printed, branded, personalized, or prepared specifically according to the customer’s requirements may not be eligible for cancellation, return, exchange, or refund once production or processing has commenced, except where required by applicable law or where the product is confirmed to be defective or incorrectly supplied by Jade Sign.
Customers are responsible for checking and approving artwork, dimensions, quantities, colours, specifications, spelling, logos, images, and other information supplied for customized or printed products before production.
Once artwork, specifications, or other production details have been approved by the customer, Jade Sign shall not be responsible for errors contained in the customer-approved information.
Where a sample or proof is provided for approval, production will proceed based on the approved sample or proof. Minor variations in colour, material, dimensions, printing, and finish may occur due to normal manufacturing and printing tolerances.
Customers are requested to inspect their order upon delivery and notify Jade Sign of any visible damage, shortage, or incorrect supply as soon as reasonably possible. Photographs, delivery documentation, or other supporting information may be requested to assess a delivery-related claim.
Once products have been accepted by the customer or an authorized representative, any subsequent claim will be assessed in accordance with Jade Sign’s returns, warranty and claims procedures
If you have any questions, complaints, concerns, or issues relating to an online order or our services, please contact Jade Sign through our official communication channels.
Email:info@jadesignadvertising.com
Website:www.jadesignadvertising.com
Location: Dubai, United Arab Emirates
We will make reasonable efforts to review and respond to customer complaints and queries as soon as practicable.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.
Any dispute arising out of or relating to these Terms & Conditions, the website, or a purchase made through Jade Sign shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.
The invalidity or unenforceability of any individual provision shall not affect the validity and enforceability of the remaining provisions.
Jade Sign reserves the right to amend, update, or modify these Terms & Conditions at any time.
The latest version will be published on www.jadesignadvertising.com.
Customers are encouraged to review the Terms & Conditions before placing an order.
Continued use of the website following the publication of changes constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.